We understand that purchasing jewellery online can be a significant decision. All our items undergo rigorous inspection and are certified by the World Gemology Institute, ensuring authenticity and that the product you receive precisely matches its description.  The WGI Certificate accompanying your purchase provides comprehensive details regarding your jewellery item.

Our lab grown diamonds are certified by IGI International Gemological Institute.

Yes, our jewellery is pre-certified by the World Gemology Institute. A physical certificate will be dispatched with your item, featuring a QR code for online validation on the WGI website.For our lab-grown diamonds, an IGI International Gemological Institute certification is provided. This physical certificate will accompany the item and includes a QR code for validation on the IGI website.Please note that some "preloved" items may not include certification. However, we are able to arrange certification upon request; kindly contact us to discuss the available options.

Our commitment is to deliver exceptional quality jewellery at highly competitive prices. We have cultivated long-standing relationships with our suppliers, enabling us to procure jewellery at optimal costs. Furthermore, the absence of a traditional retail storefront allows us to directly pass these savings on to our customers.

Currently, we do not operate a physical high street shop. However, we use a workshop in Hatton Garden, London, where viewings can be arranged, please note we will need 24 hours to schedule an appointment. 

We also offer WhatsApp Video viewing appointments; please contact us to schedule one.

Yes, we do. Please contact us to discuss wholesale opportunities.

Due to the curated nature of our hand-selected inventory, we rarely maintain multiple sizes for a single item. Nevertheless, we provide a resizing service at an additional charge. Please contact us for a quotation.

Our rings are sized according to the UK sizing system. We recommend visiting a jewellery shop to ascertain your precise size before confirming your resize option.

While chain resizing is possible, we also offer the option to request a different size chain with your purchase. Kindly contact us to discuss your options.

Our objective is to dispatch all orders placed before 12 pm on the same working day. During peak periods, however, dispatch may take 2-3 working days. All packages to mainland UK addresses are sent via Royal Mail Special Delivery service, and tracking information will be provided. Addresses in Northern Ireland, Channel Islands, and Scottish Highlands are also serviced by Royal Mail.

We sincerely hope your item meets your expectations. Should it not be entirely satisfactory, items may be returned for a refund or exchange. Returns must be in their original packaging, accompanied by the delivery note, in unworn condition, and posted back to us within 14 days of delivery.

Please be advised that pierced jewellery, including earrings and cartilage jewellery, cannot be returned or exchanged due to hygiene regulations.

This exchange/return policy excludes bespoke, resized, and personalized items.

Kindly note that you will be responsible for the return postage cost, which must be sent via Royal Mail Special Delivery.

Any eligible refund amount will be credited back to the original payment method used. Please allow up to 7 working days for this process to be completed.

Please email us to inform us of your return, and we will provide the return address.

Please refer to our Refund & Returns Policy for further information.

To cancel your order, please contact us via email contact@giovannijewellery.co.uk. While we will endeavor to accommodate your request, if the order has already been dispatched, we will be unable to cancel it but can provide guidance on the return process.

Yes, we operate a workshop in Hatton Garden, London, where we offer refurbishment, re-polishing, and resizing services for various jewellery items, including but not limited to rings, chains, and watches. Please allow 7 working days for this service.

Yes, we do. Our workshop in Hatton Garden, London, provides a bespoke jewellery design service. Please contact us to discuss your options.

Yes, we offer a reservation service for items exceeding £500 in value, allowing them to be held for up to three months. A non-refundable deposit of 25% is required to secure your reservation. You may settle the remaining balance at your convenience within the three-month period, and your item will be dispatched promptly upon full payment. To arrange a reservation, please contact us at contact@giovannijewellery.co.uk.

We are pleased to offer flexible, interest-free payment plans for purchases, spread over several weeks or months. A non-refundable deposit, typically 10-20% of the item's value (depending on the length of the layaway), is required, followed by an agreed-upon payment schedule for the outstanding balance. Should you cancel the layaway prior to completing the purchase, all payments received, excluding the initial deposit, will be refunded.

Please note that items purchased through payment plans will only be shipped once the full balance has been settled. These plans are provided by Giovanni Jewellery to support our customers, particularly for more significant purchases.

A layaway is neither a loan nor a form of credit. Therefore, no credit check is necessary to initiate a layaway plan, and missed payments will not impact your credit score.

Kindly be aware that items acquired via payment plans are not eligible for return.

Should you require any further information, please do not hesitate to contact us.